Understanding that the biggest challenge for today´s companies is the need to add value to business through IT innovation, while manages the huge technological patrimony accumulated along decades, Stefanini offers flexible Outsourcing models through the use of methodologies, tools and practices based on market standards such as ITIL and COBIT, assures the reduction of property cost (TCO) of companies technology park, thus enabling the focus on creation of value and new solutions to be reestablished.
Stefanini outsourcing offer contemplates:

• Application Management - Outsourcing for Legacies, Management Systems (ERPs);
• Infrastructure Outsourcing;
• Business Process Outsourcing.


1. Application Management
1.1 Application Management
Businesses of several sectors have taken advantage of the flexible service models for management of Stefanini business applications. We use methodologies, tools and human resources that proved to reduce TCO and increase efficiency in updating business applications. Some of the reasons that make Stefanini´s offer an alternative that should be considered in your business:

• Proved experience in management of Business Applications, such as SAP, Oracle, and PeopleSoft;
• Experienced human capital for such type of service;
• Tools for service management and operationalization;
• Presence where the client needs through our wide operation network in Brazil and Abroad;
• CMMI Homologation Level 5;
• International Practice Standards.

1.2 Relationship Models
By using its concepts for IT management with technological administration, Stefanini IT Solutions provides their clients continuous services of high added value that combine a series of relationship and execution models:

• "Dedicated (or Continuous)": the professionals, methodologies, processes, and infrastructure needed for services are structured so as to serve a single Client;
• "On Demand": the Client hire a punctual service, with scope, deadline and costs previously defined, and Stefanini performs them in one of its existing Software Factory structures;
• "On Site": the location and infrastructure for services belong to Client or some subsidiary;
• "Off Site": the services are performed at Stefanini facilities;
• "On Shore": the services are performed in conformity with the language, time zone, and Client regional rules, in their own country, "on site" or "off site";
• "Nearshore": the services are performed in Latin America at one of our Centers or at the client site.

1.3 CCS SAP Competence Center
CCS is the Stefanini solution for management, maintenance, and continuous support, which uses controls and specific tools and its own methodology developed from practical experience in SAP environments. CCS also brings from outsourcing of different applications all Stefanini expertise accumulated along several years, from several clients and international practices, used to create a complete and specific solution to manage and evolve SAO solutions.

1.4 OES Oracle Excellence Support
Directed to tracking project and-Business Suite Oracle and post implementation services, both technological and functional, besides training. There is the possibility of service any level, on-site or remote, making use of Stefanini knowledge foundation for managing a technological environment, process reviewing, functional support and customizations, application of new functionalities and performing migrations.
Quick service with application of SLAs.


2. Outsourcing Infra Structure
2.1 Service Desk On Site and Off Site
Using as references ITIL (process structuring) and COBIT (IT Control and Audit), adds support services to this environment involving service of 1st, 2nd and 3rd levels. The services are offered through 5 private Call Centers (São Paulo, Curitiba, Belo Horizonte, Porto Alegre, and Alphaville) or through Call Centers assembled on-site, at client´s facilities. This service also embodies support to systems (SAP, ORACLE, etc.) and to legacy or specific systems (company´s private systems). Service Desk also works as demand center by receiving and redirecting general maintenance requests (buildings, electrical appliances, network and telephone cables, systems, etc.).


3. BPO
Stefanini also has expertise and technology necessary to help our clients concentrate their attention in their own business by outsourcing business processes or process steps. Services in human resources, post-sales processes and supplies are some of our BPO service focuses.

3.1 BPO for Back Office
The companies are more and more aiming at concentrating their support areas, benefiting from synergies, standardization and scale gains in Back Office processes. Stefanini, through its BPO offer, has contributed for companies to effectively have gains based on improving operational efficiency. Parts of BPO for Back Office offer are:

• Financial Processes - Payables, receivables;
• Tax operations;
• Human Resources;
• Travel Management;

3.1 BPO for Relationship Processes
As company´s communication strategies with clients and business partners become more and more fundamental, well structured interaction processes and with response capability to keep high-leveled the satisfaction of all relationship part of business value chain. Therefore, Stefanini offers a line of services based on Call Centers, such as:

• Post Sales Support;
• Client Relationship Centers;
• Corporative Service Centers (employees);
• Technical Support to Products.